![]() ![]() Please allow 72 hours for this request to be completed. You will no longer be charged for this hosting package's renewal, and it will no longer renew by the end of its term.Ĭanceling an Optimized WordPress hosting planĬanceling the Optimized WordPress package has a similar process to the other hosting packages, except where you'll find the Cancel Plan button. Select the Take me Back to Billing button to go back to the billing page.An email confirmation will also be sent to you. A confirmation page will be displayed with the date of when the hosting package will stay available.Click Finish Canceling to finalize the cancelation. Another pop-up window will appear, giving you the option to contact Support or Finish Canceling.Once you confirm the hosting's primary domain, select the reason why you wish to cancel.If not, click the 3-dot icon and select the primary domain of your hosting plan. Please make sure that it shows the correct hosting plan's domain before proceeding with the cancelation. You will be redirected to the cancelation form, where you will see your hosting plan's primary domain beside the 3-dot icon.Note: Make sure you are already logged into your Customer Portal before clicking on the link. In the case that you want to cancel the domains as well, please refer to the article, How to cancel my domain name, for the instructions. Click on the Take me Back to Billing button.Ī heads up, package cancelation does not include domain cancelation.An email confirmation will be sent to you, and the details about the cancelation will be provided, including the date when the hosting package will stay available.In the pop-up, click Finish Canceling to finalize the process.Select the reason why you wish to cancel. You will be redirected to the cancelation form.On the next page, click the Billing tab.In the Hosting Packages section, locate the hosting plan you wish to cancel, and click the Manage link below.Select Hosting from the left-hand menu.You will be redirected to your Customer Portal Dashboard.If you'd like to keep a copy of your website(s), please make sure to create and download a backup. The screenshots below show a Shared hosting plan, but the steps are the same for all packages, except Optimized WordPress. Canceling Shared/Reseller/VPS or Dedicated hosting plans ![]() Canceling an Optimized WordPress hosting plan⤵Ī heads up, package cancelation does not include domain cancelation.Canceling Shared/Reseller/VPS or Dedicated hosting plans ⤵. ![]() Here are the instructions on how to cancel a hosting plan within the Customer Portal.
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